Returns and Refund Policy

Welcome to Kago Entle Solar. Our Terms and Conditions govern your access and use of our solar supply services ,including any content ,functionality and services offered through www.kagoentlesolar.co.za. 

Please read these terms carefully. By using our services ,you accept and agree to be bound and abide by these terms. 

1. Acceptance of terms – By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.
2. Services Overview – Kago Entle Solar provides solar energy solutions, including sales and after sales support of all our products
3. Eligibility – You must be at least 18 years of age to use our services. By using our services, you represent and warrant that you meet these requirements.
4. Placing orders – Orders for our products and services can be placed through our website or by contacting our sales team. All orders are subject to acceptance by us.
5. Pricing – Prices for our products and services are listed on our website and may be subject to change .The price applicable to your order will be the price at the time you place your order
6. Payment – Payment terms are specified in the individual contract; payments must be made within the timeframe stipulated in the contract.
7. Product Warranty – Our products come with a manufacturer warranty as specified in the product documentation
8. Exclusions – Our warranties do not cover damage caused by misuse ,unauthorized modification or external factors beyond our control.

Return Policy:

• We accept returns within 30days of purchase date, the package must be unused in its original packaging and in the same condition as received.
• Return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or error on our part

Refunds: 

• Will be processed within 7-10 business days of receiving the returned item
• Refunds will be issued to the original payment method used for the purchase.
• In case of a manufacturing defect or error on our part, we will also reimburse the return shipping costs.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for a replacement or refund.
• We may require photographic evidence of the damage or defect.

Exchanges:

• If you would like to exchange an item for a different size or model, please contact our customer service team to arrange the exchange.
• Exchange shipping costs will be the responsibility of the customer unless the exchange is due to a manufacturing defect or error on our part.

Cancellations:

• If you wish to cancel an order, please notify us as soon as possible.
• If the order has not been shipped, we will cancel the order and issue a full refund.
• If the order has already been shipped, you may follow our standard return policy.

We are committed to providing high-quality products and exceptional customer service. If you have any questions or concerns about our Return and Refund Policy, please contact us. Your satisfaction is our top priority! 

This Return and Refund Policy is designed to provide clear guidelines for customers seeking to return or exchange products purchased from Kago Entle Solar.